Return Policy
Last updated August 15, 2026
Thank you for your purchase. However, if you are not completely satisfied with your purchase for the following reasons:
- Design printing issues
- Wrong size
- ย Wrong product delivered
- Damaged product
You may return it to us for a refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@lorexusthreads.com, an unboxing video in order to obtain a confirmation and Airwaybill Number (AWB). Along with receiving a confirmation, you will receive details informing you of the pickup.ย
Return shipping charges will be paid or reimbursed by us. You may use the same AWB for your return. In most cases, we will arrange the pickup ourselves.ย
In case we are not able to arrange a pickup, we will notify you to send the product to us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
9410657984